VillaVizCoohom Login Help (2026): Fix Sign-In Issues Fast
Nothing is more frustrating than being locked out of your design projects. This guide covers every common Coohom login issue and how to resolve it quickly, from forgotten passwords and account lockouts to browser compatibility problems and third-party sign-in failures.
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Quick Answer
- Reset your password from the login page using the 'Forgot Password' link.
- Account lockouts clear automatically after 30 minutes.
- Always use the same sign-in method (email, Google, or Apple) you originally registered with.
- Clear browser cache and try incognito mode for loading issues.
Step-by-Step: Resetting Your Password
Step 1: Go to the Login Page
Navigate to coohom.com and click the "Sign In" button in the top right corner. This takes you to the authentication page where you can manage your login.
Step 2: Click Forgot Password
Below the password field, click "Forgot Password?". Enter the email address you used to register. If you used Google or Apple sign-in, you do not have a Coohom-specific password and should use those login methods instead.
Step 3: Check Your Email
A password reset email should arrive within a few minutes. Check your spam/junk folder if you do not see it. The reset link expires after 24 hours. Click the link and create a new password that is at least 8 characters long.
Common Login Problems
Third-party login not working
Make sure pop-ups are enabled in your browser. Google and Apple sign-in use pop-up windows for authentication. Also verify that you are selecting the correct Google account if you have multiple accounts signed in.
Two-factor authentication issues
If you enabled 2FA and lost access to your authenticator app, contact Coohom support with your account details and proof of identity to regain access.
Session expired errors
Coohom sessions expire after periods of inactivity. Simply log in again. If you are being logged out frequently, clear your cookies and ensure your browser accepts cookies from coohom.com.
Browser compatibility
Coohom works best on Google Chrome, Microsoft Edge, or other Chromium-based browsers. Safari and Firefox may have occasional compatibility issues with the 3D editor. Update your browser to the latest version.
When to Contact Support
If none of the above solutions work, contact Coohom support directly. Include the following information to speed up the resolution:
- Your registered email address and full name.
- Screenshots of any error messages you see.
- Your browser name and version.
- Whether you signed up with email, Google, Apple, or WeChat.